Warranty

WIJD STORE – Warranty & Faulty Products

At WIJD STORE, we stand behind the quality of our products and are committed to ensuring customer satisfaction. All purchases are protected by the 2-year legal warranty required under UK and EU consumer laws.

Legal Warranty Coverage

  • Duration: All products purchased from WIJD STORE are covered by a 2-year legal warranty from the date of delivery.

  • Scope: The warranty covers defects in materials or workmanship and ensures that products are in conformity with the sales contract.

Faulty or Defective Products

If your product develops a fault within the warranty period, you are entitled to the following:

  • Repair or Replacement: We will repair or replace the defective item at no additional cost to you.

  • Partial or Full Refund: If repair or replacement is not possible, you may be entitled to a price reduction or a full refund, depending on the circumstances.

How to Report a Faulty Product

  1. Contact Us: Email our customer service team at comercialoficial13@outlook.com with your order number, product details, and a description of the fault.

  2. Provide Evidence: In some cases, we may ask for photos or videos of the faulty item to speed up the process.

  3. Return Instructions: Our team will guide you through the return process if the item needs to be sent back for inspection.

Exclusions

The warranty does not cover:

  • Normal wear and tear.

  • Damage caused by misuse, accidents, or unauthorised modifications.

  • Products that have been used contrary to the instructions or intended purpose.

Customer Responsibilities

  • Keep proof of purchase (order confirmation or receipt).

  • Notify us of the defect as soon as possible after discovery.

Delivery Costs for Warranty Claims

  • Defective Products: If the product is found faulty under warranty, all shipping costs will be covered by WIJD STORE.

  • Non-Warranty Issues: If the issue is not covered by the warranty, the customer will be responsible for return shipping costs.

Contact Information

Store Name: WIJD STORE
Address: 13 Freeland Park, Poole, BH16 6FH, United Kingdom
Email: comercialoficial13@outlook.com
Phone: +44 203 441 6996

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM
We do our best to reply to your email within 1–2 business days.